Enabling Freshchat

How to go about enabling Freshchat integration for your website and apps

Written By Ops UrbanPiper (Collaborator)

Updated at July 21st, 2020

Freshchat is a messaging tool that helps businesses communicate with their customers in real-time through a chat window.

UrbanPiper provides a seamless integration with FreshChat across all white-label platforms.


This article highlights the steps to go about setting up FreshChat for your website and apps.


STEP 1: SIGNING UP:

  • To set up a Freshchat account, visit the Freshchat website & sign-up using your email.


  • After clicking on SIGN UP, you will receive a mail from Team Freshchat to activate your account. 

STEP 2: ACCOUNT ACTIVATION

  • Open the mail from Team Freshchat.
  • Upon clicking on Activate your Account, you will be redirected to the below screen.
  • Enter all the basic information.
  • Click on ACTIVATE AND LOGIN.

STEP 3: GET STARTED

Get the widget code:

  • Log in with FreshChat credentials.
  • Go to Settings.
  • Click on Web Messenger.
  • You will be directed to the Web Messenger Settings page under the Getting Started tab.
  • Hit Copy next to Code Snippet For Logged In Users



STEP 4: COMMUNICATION TO URBANPIPER

  • Send the snippet to support@urbanpiper.com
  • Once shared, the support team will complete the set-up process.
  • You will receive confirmation from UrbanPiper's support that the implementation has been completed.

STEP 5: CHAT AWAY

Once the setup is complete, you can start replying to real-time chats with your users here.



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