Item or Category is not visible on the aggregator

Checks to be made when a certain item(s) or category isn't getting displayed on the aggregator

Written By Ops UrbanPiper (Collaborator)

Updated at November 27th, 2018

Sometimes there may be a instance when an item(s) or category is not visible on the aggregators (Zomato, Swiggy, FoodPanda, UberEats or Scootsy).

This can be due to a variety of reasons such as misconfigurations or sync failures.

This article highlights the basic checks to be made when a certain item(s) or category isn't getting displayed on the aggregator.


SYNCING THE MENU:

The below steps can be followed to sync the menu to different aggregators:

  •     Login to Quint
  •     Head to Configuration --> Ordering --> External Platforms.

  • Under External Platforms --> choose the desired aggregator from the External Platform drop-down for which the item's price has to be changed.

  •     Click on the outlet name for which the price of the item has to be changed.

  • You will be directed to a page where you can view all the items along with their categoriespricing and sync status.

       


  • Hit SYNC ALL to send the menu to aggregators.

Once the menu's synced, if certain items aren't visible in a certain aggregator, there are certain aspects to verify.

REASON 1: SYNC FAILURE

  • This is indicated by the Sync Status column. If the item is synced properly it will be indicated by a green dot, if failed, there would a red one.


  •  Items failed to sync can be filtered out by applying a filter for Sync Failed under the Filter By dropdown.



REASON 2: ITEM AVAILABILITY:

To check if the item is actually available at the location, follow the first 4 steps under Syncing The Menu section in this article.

  • Filter to see the disabled items at the outlet clicking on Disabled under the Filter By dropdown.



REASON 3: ITEM IS OUT OF STOCK

  • Check if the item is out of stock by applying the filter of Out of Stock.



REASON 4: ROOT ITEM DEACTIVATED

  • Check if the root item is active by going to Configuration --> Ordering --> Items



REASON 5: ITEMS NOT ASSOCIATED TO THE STORE

  • Check if the item(s) is associated to the particular outlet by going to Configuration --> Ordering --> Stores and clicking on the Store.
  • Scroll down to ITEM ASSOCIATION.
  • Check if the particular item and category is associated.


REASON 6: ITEM NOT ASSOCIATED TO THE CATEGORY

Check if the root item is associated to the category by going to Configuration --> Ordering --> Items



REASON 7: TIMING GROUP

  • Check if a timing group is associated to the category (Category is available only at certain time period) which is not visible.
  • Go to Configuration --> Ordering --> Categories.
  • Click on the category.

 


If none of the above reasons held true, reach out to support@urbanpiper.com

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